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PSI Warranty and Return Policy

Products may be returned under warranty by the original purchaser for up to one year from the date of purchase for defects in material and workmanship under normal use. No products will be considered for warranty without a copy of the original purchase receipt showing the sellers name, address, and date of purchase. It is up to the buyer returning the product to PSI to initiate the warranty process.

PSI has the right to charge a 10% fee of the original product price as a restocking fee plus the original cost of shipping. The buyer is responsible for shipping the items back.

Customers will have 90 days from the original purchase date to return a product for a refund minus a 10% restocking fee and shipping is to be paid by the buyer. PSI retains the right to refuse refunds for custom (i.e. unique) modifications done to the harness at the request of the customer. PSI retains the right to refuse a refund if the customer has spliced/cut/modified a wiring harness in any way, rendering the harness ineffective and used.

Buyers may exchange a product that was ordered incorrectly within 90 days of the original purchase, buyer is to pay shipping, and no restocking fee will apply. Must be in new condition.

Any PCM/Computer (any product) that has been physically altered, painted, holes drilled, cut, locked or altered tune, etc. cannot be returned under any circumstance.

Any item that has been drop shipped is subject to a 15% restocking fee and MUST comply with any terms and conditions from the company who shipped the items.

All returns must be preapproved by a PSI representative. The provided RMA (Return Merchandise Authorization) number must be clearly written and visible on the outside of the box. The original copy of the invoice and RMA number must also be provided inside the box. To get the returns processed and ensure a timely manner for refunds, all of these steps must be followed.